Connectivity Resources

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Lifeline Support for Affordable Communications

The Lifeline Program is a federal government benefit that provides eligible low-income consumers a monthly discount on their phone or internet bill.

The benefit can be used for voice (telephone), Broadband internet Access Service (or BIAS, usually called internet service), or a combined telephone/internet service product from a landline or wireless provider. This helps these consumers communicate so they have the opportunities and security that telephone and internet service can provide, including being able to connect to jobs, family, health care, schools, and 911 emergency services.

 

 

How Do I Apply for the Lifeline Program?

There are several ways to apply for the Lifeline Program:

Contact your service provider and ask if they are a Lifeline Provider. If they are, they can help you get signed up.

  • Apply online by going to www.lifelinesupport.org and clicking “Apply Now” in the top right-hand corner.

  • Apply via paper by going to www.lifelinesupport.org and clicking “How to Apply” to download a paper form.

  • If you want a paper copy to apply sent to you, contact the Lifeline Support Center at 1-800-234-9743. After you fill it out and mail it back to them, they will tell you if you are eligible. If you are, you can contact a Lifeline Provider.

  • At any time, you can contact the federal program by calling their Lifeline Support Center at 1-800-234-9743 and ask about Lifeline.

  • Persons with hearing or visual limitations who want to apply should call the Lifeline Support Center at 1-800-234-9473. Their staff is trained to help you with Lifeline.

Questions to Ask a Potential Provider

For Wireless:

  • How many minutes of talk are included?

  • Does the plan include internet?

  • Is a new phone included? If not, can I continue to use my current phone?

  • Can I get Lifeline at no additional charge? How?

  • Can I get Lifeline at a discount from my service? How much?

  • If internet is included, does the company provide a smartphone?

  • How do I get additional minutes or smartphone data per month?

For Landline:

  • Can I use my Lifeline to get voice service at no additional charge? How?

  • Can I use my Lifeline as a credit toward internet service? How?

  • Can I use my Lifeline as a credit toward a bundle that includes both voice and internet? How?

  • Does the company offer any other discounted services, or products for Lifeline customers?

Wireline Companies

  • Armstrong Telephone
    1755 State Route 30
    Clinton, PA 15026-0418
    724-899-2211

  • Laurel Highland Telephone Co.
    P.O. Box 168
    Stahlstown, PA 15687
    724-455-2411

  • Verizon Lifeline Service - PA
    P.O. Box 33075
    St. Petersburg, FL 33733-8075
    800-837-4966

Wireless Companies

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Affordable Connectivity Program

The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.

The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

Who Is Eligible for the Affordable Connectivity Program?

A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below:

  • Received a Federal Pell Grant during the current award year;

  • Meets the eligibility criteria for a participating provider's existing low-income internet program;

  • Participates in one of these assistance programs:

    • The National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision;

    • SNAP

    • Medicaid

    • Federal Public Housing Assistance

    • Supplemental Security Income (SSI)

    • WIC

    • Veterans Pension or Survivor Benefits

    • or Lifeline;

  • Participates in one of these assistance programs and lives on Qualifying Tribal lands:

    • Bureau of Indian Affairs General Assistance

    • Tribal TANF

    • Food Distribution Program on Indian Reservations

    • Tribal Head Start (income based)

Two Steps to Enroll

  1. Go to AffordableConnectivity.gov to submit an application or print out a mail-in application.

  2. Contact your preferred participating provider to select a plan and have the discount applied to your bill.

Some providers may have an alternative application that they will ask you to complete.

Eligible households must both apply for the program and contact a participating provider to select a service plan.

How Does the ACP Protect Consumers?

FCC rules protect Affordable Connectivity Program recipients by:

  • Empowering consumers to choose the service plan that best meets their needs (including a plan they may already be on);

  • Ensuring consumers have access to supported broadband services regardless of their credit status;

  • Prohibiting providers from excluding consumers with past due balances or prior debt from enrolling in the program;

  • Preventing consumers from being forced into more expensive or lower quality plans in order to receive the ACP;

  • Ensuring that consumers are not liable for early termination fees;

  • Reducing the potential for bill shock or other financial harms;

  • Allowing ACP recipients to switch providers or broadband service offerings; and

  • Providing a dedicated FCC process for ACP complaints.

Get More Consumer Information

Check out the Affordable Connectivity Program Consumer FAQ for more information about the benefit.

Which Internet Service Providers Are Participating in the Affordable Connectivity Program?

Various internet providers, including those offering landline and wireless internet service, are participating in the Affordable Connectivity Program. Find internet service providers offering the benefit in your state or territory.