Mental Health Guide
The National Suicide Prevention Lifeline
The National Suicide Prevention Lifeline provides 24/7, free and confidential support via phone or chat
for people in distress, resources for you or your loved ones, and best practices for professionals.
Includes information on finding your local crisis center.
  • Phone: 1-800-273-TALK (8255)
  • Website

Embodying the ethos that everyone that takes action to prevent suicide, #BeThe1To details the five
evidence-based steps that any individual can take to help someone that is in suicidal crisis, as well as
stories of recovery.

Behavioral Health Treatment Services Locator
Offered by the Substance Abuse and Mental Health Services Administration, the behavioral health
treatment services locator offers confidential and anonymous sources of information for persons seeking
treatment facilities in the Unities States for substance abuse/addiction and/or mental health problems.

Compassionate Friends
Provides support for bereaved parents, siblings, and grandparents who have lost a child. Chapter
meetings are open to families that have experienced the death of a child at any age, including pre-birth,
from any cause. Supports chapters in all 50 states, Puerto Rico and Guam as well as chapters in more
than 30 other countries. Also offers “virtual chapters” providing support online. Serves all ages, any
children attending should be old enough to understand the meeting discussions and not be upset by them.
Some chapters have sibling groups for children 12 or older.
  • Chapter Locator: http://www.compassionatefriends.
  • Online Support (weekly, moderated, live chat support groups, specific groups for
    parents/grandparents/siblings, bereaved less than two years, bereaved more than two
    years, no surviving children, pregnancy and infant loss, and survivors of suicide):
  • Closed Facebook Groups for specific types of loss (child, step-child, grandchild, sibling,
    suicide, substance use, homicide, drunk driving, cancer, special needs child, long-term
    illness, infant and toddler, only child/all children, miscarriage/stillbirth, mental illness):
  • Phone: 1-877-969-0010
  • Website

Crisis Text Line
Crisis Text Line is a free, 24/7 support texting service for those in crisis.

Disaster Distress Helpline
A national hotline providing year-round immediate crisis counseling for people who are experiencing
emotional distress related to any natural or human-caused disaster. Stress, anxiety, and other depression-
like symptoms are common reactions after a disaster. DDH staff provides counseling and support
before, during, and after disasters and refer people to local disaster-related resources for follow-up care
and support.
  • Phone: 1-800-985-5990
  • Hours: 24/7
  • Deaf/Hard of Hearing: 1-800-846-8517
  • Text
  • (English, within U.S.): TalkWithUs to 66746
  • Text (Spanish, within U.S.): Hablanos to 66746
  • Text (Spanish, Puerto Rico/U.S. Virgin Islands): Hablanos to 1-212-461-4635
  • Text (Spanish, American Samoa, Guam, Palau, the Marshall Islands, the Northern
    Mariana Islands, and the Federated States of Micronesia): Hablanos to 1-206-430-
  • Text (English, any U.S. Territory): TalkWithUs to 1-212-461-4635

DoD Safe Helpline (operated by RAINN)
A support service specially designed to provide live, one-on-one support to sexual assault survivors and
their loved ones within the DoD (Department of Defense) community. Safe Helpline staff members have
been trained to answer questions relating to military specific topics such as Restricted and Unrestricted
Reporting and how to connect with relevant military resources, such as an installation or base’s Sexual
Assault Response Coordinator (SARC), should those services be requested.
  • Phone: 1-877-995-5247 Hours: 24/7 Info by Text:
  • Text your zip code or installation/base name to 55-247 (in the U.S.) or 1-202-470-5546
    (outside the U.S.), and they will text you back with contact information for the nearest
    civilian or DoD sexual assault service provider. Message and data rates may apply.
  • Safe HelpRoom: A place for survivors to chat with and support each other online. Safe,
    moderated and open 24/7
  • Self-Care App: Survivors can create a customized self-care plan and access
    recommended exercises and resources
  • Online Helpline
  • Service Area: International

Gay, Lesbian, Bisexual and Transgender National Help Center
offering the following four programs and services:

Gay, Lesbian, Bisexual and Transgender (GLBT) Youth Talkline
National telephone, online private one-to-one chat and email peer-support, as well as factual information
and local resources for cities and towns across the United States. Assists with coming-out issues,
relationship concerns, parent issues, school problems, HIV/AIDS anxiety and safer-sex information, and
more. Maintains a resource database with 15,000 listings containing information on youth groups, social
and support organizations, as well as gay-friendly religious organizations, sports leagues, student groups
and more.
  • Phone: 1-800-246-PRIDE (1-800-246-7743)
  • Hours: Monday-Friday from 4pm-12am, EST; Saturday from 12-5pm, EST
  • Website
  • Ages Served: Teens and young adults up to age 25

Gay, Lesbian, Bisexual and Transgender (GLBT) National Hotline
Provides telephone, online private one-to-one chat and email peer-support, as well as factual information
and local resources for cities and towns across the United States. Assists with coming-out issues,
relationship concerns, bullying, workplace issues, HIV/AIDS anxiety and safer-sex information, and
more. Maintains a resource database with 15,000 listings containing information on social and support
groups, as well as gay-friendly religious organizations, sports leagues, student groups, lawyers, doctors
and various counseling professionals
  • Phone: 1-888-843-4564
  • Hours: Monday-Friday from 4pm-12am, EST; Saturday from 12-5pm, EST
  • Website
  • Ages Served: All ages

GLBT Online Peer Support Chat
Free, confidential, one on one peer support for gay, lesbian, bisexual, transgender and questioning
people. Volunteer-run service, not a casual chat service or a substitute for ongoing professional
  • Website  
  • Hours: Monday-Friday from 4pm-12am, EST; Saturday from 12-5pm, EST
  • Ages Served: All ages

Trans Teens Online Talk Group
A weekly moderated group for transgender teens to talk about concerns, issues and personal victories in
a safe space and to be able to fully express themselves without fear of being made to feel uncomfortable
or unwelcome. Giving out personal contact information is prohibited.
  • Website
  • Hours: Wednesdays from 7-9pm, EST
  • Ages Served: 12-19-year-old

Love Is Respect (formerly known as the National Dating Abuse Helpline)
Engages, educates and empowers young people to prevent and end abusive relationships. Trained peer
advocates offer support, information and advocacy to young people who have questions or concerns
about their dating relationships. Also provides information and support to concerned friends and family
members, teachers, counselors, service providers and members of law enforcement.
  • Phone: 1-866-331-9474 Text: 22522 (Message and Data rates apply)
  • Online Chat
  • Website
  • Hours: 24/7 (Phone, text and chat)

National Alliance on Mental Illness (NAMI) Helpline
offers education and information about mental health issues including symptoms of mental health
conditions, treatment options, local support groups, and helping family members get treatment. NAMI
does not offer counseling.

National Call Center for Homeless Veterans
Assists homeless Veterans and their families, VA Medical Centers, federal, state and local partners,
community agencies, service providers and others in the community. Hotline staff will conduct a brief
screen to assess needs. Homeless Veterans will be connected with the Homeless Point of Contact at the
nearest VA facility. Family members and non-VA providers calling on behalf of a homeless Veteran will
be provided with information regarding the homeless programs and services available.

National Center for Victims of Crime Advocates
for victims’ rights, trains professionals who work with victims, and serves as a trusted source of
information on victims’ issues. Crimes could include: arson, assault, bullying, burglary, car theft,
carjacking, child abuse, child sexual abuse, clergy abuse, dating violence, domestic violence,
drugged/drunk driving, elder/vulnerable adult abuse, fraud, gang violence, group stalking, harassment,
hate crime, hit and run, home invasion, homicide, identity theft, missing adults, missing children,
property crime, ritual abuse, robbery, sexual assault, sexual harassment, stalking, terrorism, trafficking
and more.
Services include:

National VictimConnect
Helpline Provides live, anonymous referrals and support for victims of crime, their friends, and families.
  • Phone: 1-855-4-VICTIM (1-855-484-2846)
  • Hours: Monday-Friday from 8:30am-7:30pm, EST

National Victim Connect Online Chat
Provides live, anonymous referrals and support for victims of crime, their friends, and families.
  • Website:
  • Hours: Monday-Friday from 9:30am-6:30pm, EST

Connect Directory
Locate crime victim assistance in a variety of jurisdictions throughout the country

Stalking Resource Center
Provides training and technical assistance to communities to enhance their response to stalking. Services
professionals and the general public.

National Council on Problem Gambling
National advocate for programs and services to assist problem gamblers and their families. Services
provided include the National Program Gambling Helpline (linking to local resources), information and
literature on problem gambling treatment, research and recovery and referrals to gambling counselors
and treatment facilities.

National Domestic Violence Hotline
The National Domestic Violence Hotline provides lifesaving tools and immediate support to enable
victims to find safety and live lives free of abuse. Callers to The Hotline can expect highly trained,
experienced advocates to offers compassionate support, crisis intervention information and referral

National Eating Disorder
The National Eating Disorders Association supports individuals and families affected by eating disorders,
and serves as a catalyst for prevention, cures and access to quality care.

National Human Trafficking Resource Center
A national anti-trafficking hotline and resource center serving victims and survivors of human trafficking
and the anti-trafficking community in the United States. Human trafficking is a form of modern-day
slavery. This crime occurs when a trafficker uses force, fraud or coercion to control another person for
the purpose of engaging in commercial sex acts or soliciting labor or services against his/her will.
  • Phone: 1-888-373-7888 Hours: 24/7
  • Website
  • Online tip reporting form (anonymous): (report information about a potential trafficking
    situation, not for use to report missing children or child pornography)

National Runaway Safeline
A federally-designated national communication system for runaway and homeless youth. Youth and
family members connect to the hotline or online crisis services to work through problems and find local
help from social service agencies and organizations. Some individuals just need someone to talk to,
others need help finding a shelter, food, medical assistance, or counseling. Some youth are on the
streets. Others are struggling with issues at home.
Phone: 1-800-RUNAWAY 1-800-786-2929

RAINN–Rape, Abuse, Incest, National Network
RAINN is the nation’s largest anti-sexual violence organization, which runs the National Sexual Assault
Hotline and offers support, guidance, and advocacy for those who have been affected by sexual assault
or violence.

Reporting on Suicide
Free guidelines for responsible reporting and storytelling related to suicide.

S.A.F.E. Self-injury (Information only)
Offering education and support, SAFE Alternatives works to promote healthy choices over self-injury.

SAMHSA’s Behavioral Health Treatment Services Locator
An online source of information for persons seeking treatment facilities for substance abuse/addiction
and/or mental health problems.

SAMHSA’s National Helpline
Also known as the Treatment Referral Routing Service, this Helpline provides 24-hour free and
confidential treatment referral and information about mental and/or substance use disorders, prevention,
and recovery. Does not provide counseling, trained information specialists answer calls; they transfer
callers to state services or other appropriate intake centers in their states, and connect them with local
assistance and support.
  • Phone: 1-800-662-HELP (4357)
  • Hours: 24/7
  • TTY: 1-800-487-4889
  • Website:

Stomp Out Bullying
Stomp Out Bullying is an anti-bullying organization focused on reducing and preventing bullying,
cyberbullying, sexting and other digital abuse, educating against homophobia, racism and hatred,
decreasing school absenteeism, and deterring violence in schools, online and in communities across the

Stop Bullying provides information from various government agencies on what bullying is, what
cyberbullying is, who is at risk, and how you can prevent and respond to bullying.

The Trevor Project
The Trevor Project, founded in 1998, is a leading national crisis intervention service aimed to support
lesbian, gay, bisexual, transgender, and questioning young people between ages 13–24. Their hotline is
available 24/7 and offers phone, texting, and chat services.

Tragedy Assistance Program for Survivors
The Tragedy Assistance Program for Survivors offers compassionate care to all those grieving the death
of a loved one serving in our Armed Forces.
  • Phone: 1-800-959-TAPS (8277)
  • Online Community Support (chat room, message boards, blogs, survivor stories, online
    peer groups)–age restrictions and membership requirements may apply for some of these
  • Website

Trans Lifeline Hotline
staffed by transgender people for transgender people and gender non-conforming people. Trans Lifeline
volunteers are ready to respond to whatever support needs members of the community might have. The
line is primarily for transgender people experiencing a crisis. This includes people who may be struggling
with their gender identity and are not sure that they are transgender. It connects callers with services that
can help them meet their needs whenever possible.
  • Phone: 1-877-565-8860 (United States); 1-877-330-6366 (Canada)
  • Website:

2-1-1 – 211
Free. Provides information and referral (I&R) services connecting people to local community
government, non-profit and faith-based services. Types of services listed in 2-1-1 databases include (but
are not limited to): Food, Shelter, Transportation, Mental Health Services, Legal Assistance,
Environmental, Domestic Violence, Sexual Assault, Child Care, Aging Services, Youth Services and
more. 2-1-1 services are provided by a wide range of contact centers across the country. Note: while all
2-1-1s follow similar operating standards there are differences in how, when and where each 2-1-1
operates. Most, but not all, 2-1-1 centers are open 24/7. 2-1-1 is available to over 93% of the United
States population, but is not yet completely nationwide. There are some states that do not yet have full 2-
1-1 coverage. 2-1-1s can be reached by dialing 2-1-1, most also have an 800# available for out of area
Chat and Text: many 2-1-1 centers are also available by Live Chat or Texting Services. Hours for these
services may be more limited than their hours available by phone. To check if your area has 2-1-1
service and/or to self-search your local 2-1-1 provider’s online database visit
Hotlines for All Needs in relation to Mental Health